Occasionally you may hear reports of members not receiving emails through MemberDay. As an administrator of MemberDay there are tools you have to diagnose and possibly fix these problems. You can access the failure information in the Sent tab of the email screen if you sent the email, or the Inbox tab if you were one of the recipients of the email.

To view the information do the following:

1. Go to the Email screen

2. Select the Sent tab (or Inbox) and find the email in question

3. Click the email to display the details of it

4. Look for the member in question

5. If the status is failed click the icon to the right of the status to see the reason
   

6. If it is something that can be fixed through MemberDay there will be a small "x" next to the status reason icon. Click it to clear the problem.