There are a couple things that you can do to make sure that members are logging in correctly. 

Potential Login Issue Fixes

1. Permissions - Ensure that the member has been granted permission to login to the portal. In the Member+ area of the portal, if there is a green dot indicated in the "Can login" column, then the member has been granted access to login to the portal. Portal administrators set the permission by checking "Allow login" in the member detail area of the member portal. 
   

2. Matching Email - Does the email that you or the member are trying to use match what is in the member list? Admins, you can check this by going to the Member+ screen. The email that the member signed up with and uses for club business is listed under their name in the member list. 

3. Correct URL for Login - If the login permission has been granted and the email matches what is in the portal, make sure that the member is going to https://app.memberday.com to get to the login page. 

4. If steps have been completed and the member still cannot access the member portal, the member should get a new password and try again.
   To reset the member password:
   
   - Go to https://app.memberday.com and click the "Get New Password" button.
   - On the next screen enter email and click button to submit 
   - Wait for the email that will be sent to the email that they entered. 
   - When email arrives, click the link in the email 
   - When the password is reset, return to the url in #1 and log in.  
   
   TIP: Many times, clubs have a "Login" button/link on the public club website that make it easier for a portal user to be able to remember how to access the member portal. 

Still Cannot Login?

If the member still cannot login in to the member portal after trying all the above outlined steps, email team@memberday.com